Vendor Help
Vendor FAQs
Answers to common questions about delivery offers, deliveries, earnings, products and vendor support.
Getting Started
How do I receive delivery offers?
When BetterGiftFlowers has a delivery opportunity that matches your vendor service area and requirements, an offer can be sent to your vendor account. You can review the offer from your Vendor Dashboard.
How do I accept or reject a delivery offer?
Open the offer from Delivery Offers and review the delivery details and your offered payout. You can accept or reject the offer unless a price adjustment request is currently pending.
What happens after I accept an offer?
The accepted offer becomes your delivery assignment. You can then manage the delivery through the delivery status steps shown in My Deliveries.
Delivery
What are the delivery status steps?
The normal delivery sequence is Confirmed, Picked Up, Out for Delivery, and Delivered. Each step should be updated when the delivery actually reaches that stage.
When should I mark an order as picked up?
Update the delivery to Picked Up only after you have actually collected the items for that delivery.
What should I do if I cannot complete a delivery?
Contact BetterGiftFlowers Vendor Support as soon as possible so the delivery team can advise you on the next step.
What happens if the recipient is unavailable?
Contact Vendor Support for instructions. Do not mark the delivery as Delivered unless the delivery has actually been completed.
Earnings & Payments
Where can I see my earnings?
Open Earnings from the vendor mobile navigation or Earnings & Payments from the vendor footer. The page shows your completed delivery earnings and payout status.
When does a delivery become eligible for payment?
When your assigned delivery is successfully completed and marked Delivered, the assignment becomes eligible for payment.
How do I know whether a payout has been paid?
The Earnings & Payments page shows each completed delivery as either Payment Pending or Paid. Paid records also show the payment date when available.
How is my vendor payout determined?
Your vendor earnings are based on the vendor offer amount associated with the delivery assignment. Customer selling prices are not used as your vendor earnings figure.
Products
How do I submit a product?
Use Products in the vendor header to access the vendor product management area and submit the required product information for review.
Can I edit a live product?
Yes. Changes to a live product are submitted as an edit request. The existing live product remains active while the requested changes are reviewed.
What happens if my product edit request is rejected?
The live product remains unchanged. You can review the status in Products and submit another request when appropriate.
Support
How do I contact BetterGiftFlowers Vendor Support?
Use the Support option in the mobile vendor navigation, or use the Vendor Support section in the desktop footer to call or start a WhatsApp chat with Vendor Support.
What should I do if I have an issue with an assigned delivery?
Contact Vendor Support as soon as possible and provide the order number and relevant delivery details so the team can assist you.